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“Anyone can start a Groupon!” and other startup myths

There’s been some excellent Groupon analysis
Since the S-1 has come out, there’s been some incredible analysis done – two of my favorites are Rakesh Agrawal’s Quora answer on “What are some notable aspects of the Groupon S-1?” and also Yipit’s analysis on the deterioration of fundamentals in Groupon’s oldest markets. I would highly encourage everyone doing anything in daily deals or the (misnamed) “social commerce” space to check those out. Additionally, please comment if there are some other great blog posts that I’m missing.

“There’s no tech! Anyone can do it!”
One of funny things that you used to hear about Groupon is how easy it is to start a clone, and how any startup could do it. A lot of people, especially developers, also say the same thing about product like Twitter, which are easy to code v1.0s for. That’s often a critique of consumer internet companies because what they do seems deceptively simple- there’s often no tech and no “barriers to entry” that a lot of the more B2B/enterprise investors like to see.

After all, let’s look at something like Groupon:

  • Technology: Trivial, it’s just a mailing list and a landing page
  • Market: Trivial to enter, because it’s huge and fragmented
  • Sales: Trivial, you need 1 sales guy/gal initially who can sell some local deals

Seems like there ought to be tons of successful local daily deal sites right? And yet Groupon and Livingsocial control the vast majority of the market, and I have no idea who the #3 is? In fact, the most interesting competition ends up being other huge companies with big established userbases, like Yelp, Google, Facebook, Amazon, etc.

Email subscriber costs
The real reason is that there was a temporary arbitrage in buying tons of demographically targeted ad inventory that no longer exists. The Yipit blog post referenced earlier has this handy diagram:

That’s a huge increase from 2010 to 2011.

So if you think about it, this is one of the key bottlenecks to getting a Groupon clone actually started- if you want to build a list of 100,000 users, that’s actually going to cost you $3M right off the bat.

The backend is scary too
Furthermore, to even be able to monetize to break even, you start to need to contort the backend of your business to get there. This means that you have to be comfortable with things like:

  • Extended time periods before your LTV catches up to your CAC (for example, 12 month breakeven on your LTV)
  • Large # of deals per week at high margin
  • To support the # of quality deals, a high-quality sales team

If you need 5 deals per week, every week, for 12 months to break even, then you’ll need a great sales team for that. Then you’ll need someone to optimize your ad spend, a bunch of customer support people, and all of a sudden it doesn’t look so easy.

Getting to scale, let’s say to 1M or 10M email subs, costs gobs of money that very few people in the world would be able to raise in venture capital. That’s why I imagine the most successful Groupon “clones” start in other geography where the arbitrage still looks like <$5 and not $30, or where it’s a high-end niche with some built-in distribution to get the first 10k-100k on board.

The same is true for viral products too
I wrote this post originally about Groupon, but it’s important to note that the same is true for viral marketing channels as well. As with other marketing vehicles, users get “inoculated” over time to the same approaches. Getting an “invite” was a big deal in 2003, so addressbook importers were super effective. Banner ads used to get 10% clickthrough rates, and now they’re 0.1%. Over time, marketing channels naturally become saturated and that creates a built-in defense against new entrants in the market.

Thus, even if something looks easy to build, you better do it quick otherwise you may never be able to catch up. A corollary to this is that if you discover a new marketing channel or some new viral mechanics, you’ll have a huge advantage early on since your response rates will be great.

Send me any other interesting analyses of their S-1 or others!
As all of these S-1s are coming out, I’ll try to stay on top of any interesting analyses, but feel free to email any that I might be missing. Just shoot me a note or comment on this post.

UPDATE: A post drilling down into how Groupon defines “customer” and ratios in their oldest markets (via Dru Wynings). Also, Yipit did a great followup post called “Reports of Groupon’s Death are Greatly Exaggerated“.

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  • http://giffconstable.com giffc

    another interesting perspective: http://techcrunch.com/2011/06/03/why-daily-deals-raw-deal/

  • http://andrewchen.typepad.com Andrew Chen

    yeah, I’ve read the negative articles from the merchant POV, and yet I can’t imagine it’s really that big a of a problem.

    What’s the next best option? Local newspapers? Local TV? That’s gotta be much, much worse (:

    Thanks for suggesting the article- keep it coming!

  • http://giffconstable.com giffc

    Just because other advertising options aren’t better doesn’t mean that small businesses will keep doing this one. That money could go into better management of an email list, better customer service, more creative promotions, etc. All customers are not the same, as you know, and if these deals are bringing in good customers, then why use the channel?

  • http://secondtense.com/ Ron T Blechner

    It doesn’t have to be “anyone”. It can be say, Google. They’re not scared of any backend issues. Just because Joe Average can’t do it doesn’t mean there aren’t 100 companies out there eager to drop a meager $3mil for their own deal-a-day network.

  • http://andrewchen.typepad.com Andrew Chen

    Yes, but those bigger companies will want to compete with Groupon proper, and will be unhappy with 100k subs. So they’ll want 90M email subs, how much does that cost, at $30/sub?

  • http://secondtense.com/ Ron T Blechner

    Same goes for Groupon, though. So, we’ve got dozens of companies already getting into the field for relatively cheap, and then Groupon has what kind of competitive advantage … 100k existing userbase isn’t much of an advantage.

  • http://druwynings.com/ Dru Wynings
  • http://andrewchen.typepad.com Andrew Chen

    great read! I’ll add it.

  • http://www.buzzgain.com Mukund

    I’m with you on the defensibility of this company. I temper that with the notes on MySpace though. They also had lots going for them before they cratered. I am not sure the argument “you wont be able to raise lots of money” holds good though. Here’s my take http://bestengagingcommunities.com/2011/06/03/why-i-think-groupon-will-be-an-extremely-successful-ipo.aspx

  • http://twitter.com/jonintweet Joni S.

    I wonder why nobody mentions brand in this discussion. Brands are very important in consumer mass-markets, and there can only be a selected few for a category. The more market resembles ‘a winner takes it all’, the more important the brand becomes.

  • http://twitter.com/mikecane Mike Cane

    >>>Same goes for Groupon, though.

    – No, not really.  Because with a satisfied userbase, those users then go on to recommend it to their friends.  And even brag about the great deals they’ve been getting, so their friends jump on.  Repeat, repeat.

  • Anonymous
  • Anonymous
  • http://webbroi.com Casey

    Great post, especially covering the CAC (via Yipit) for Groupon.  It was a new, “hot” thing that they ran with.  Started the trend, and capitalized early.

    I actually just got a random call yesterday from a “Groupon clone” by me in Southern California to help with their marketing/launch.  I asked, “What makes you different from Groupon & LivingSocial?  What’s your niche?”  They replied, “We are located near the companies in our market area.  We are a local company helping local companies.”  I responded with, “But you’re next two targeted DMAs are Baltimore and New York.”  They replied, “Yeah, we like those markets.”  I offered some advise and wished them the best.

  • http://pulse.yahoo.com/_OMBSTEBCWQU2GJTHZJF2DYK2AA DanielL

    100.000 emails @ $3 million? This is a VERY strange assumption to make. Why would it be assumed that any competitors would just have an equal customer acquisition cost?

  • http://startupgrognard.tumblr.com Greg Leman

    Unlike Twitter and Facebook, there’s no switching cost for the customers of Groupon.  You don’t lose your friend network to jump to another vendor.  It doesn’t matter what company is behind it, the actual offer is what attracts customers.  If Groupon ever manages to get profitable, they’ll just have proven the market for a large enterprise to come in.  And those enterprises already have huge userbases. 

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